O & M After Sales

Operation & Maintenance Services

As telecom networks continue to expand, operators face ongoing challenges in managing and maintaining their systems. SCOM’s experienced O&M teams help customers enhance operational efficiency by minimizing risks and reducing downtime. Our flexible service portfolio allows clients to choose individually tailored O&M services or benefit from a comprehensive long-term operation and maintenance program.

Our Services Include:

• Network Operations: End-to-end support including network surveillance, helpdesk assistance, and OSS performance management.
• Planned & Preventive Maintenance: Regular maintenance for both telecom and non-telecom systems.
• Corrective Maintenance: Rapid fault detection and resolution for telecom and non-telecom infrastructure.
• Spares & Facilities Management: Complete management of spare parts and facility operations.

After Sales Services

SCOM operates sixteen FiberHome service centers nationwide, successfully serving customers for over three years. Before this, we proudly delivered after-sales services to Huawei clients for more than a decade. FiberHome provides MBB 4G devices to ZONG CMPak, and SCOM has also specialized in large-scale refurbishment projects. Notably, we executed PTCL’s DSL/VDSL modem and IPTV box refurbishment programs with proven success.

Technical Expertise

Our team of skilled technicians is equipped to handle the repair and servicing of mobile phones, tablets, internet devices, and more—ensuring reliable support and customer satisfaction.